Primarily responsible for solving and alleviating potential
problems for all loan related accounts (including commercial and
consumer). This position requires a knowledge of loan servicing
processes and procedures, interest calculation methods, and the core
system, CSI NuPoint.
Essential Duties and Responsibilities include the
following although other duties may be assigned that are reasonably
within the scope of the position.
Verifies the data input into the loan system regarding new loans,
file maintenance, rates, transfer activity and billing.
Accurately board loans to the core banking system and verify accuracy
of loan documents.
Completes verification, maintenance, research and balancing requests
pertaining to loan account products in a timely manner.
Reconciles various deposit, general ledger, and loan accounts related
to general servicing functions such as escrows, secondary market loan
activity, and other loan related functions.
Researches to determine reason for non posted items i.e., incorrect
clearing in the amount/account/serial number; may require review of
the item to determine what needs to be corrected to close item.
Understands and stays abreast of regulatory changes. Works with
teammates and manager to maintain a current working knowledge of the
functions within the department.
Assists with special projects. The ability to do this will require
learning to run (and eventually write) ad hoc reporting using CSI IQ
to mine data from the core banking software.
Dissects how a particular process works and recommending any changes
to make the process more efficient and effective.
Must be able to manually calculate and confirm interest calculations
using various methods for the purpose of correcting errors within the
Responds to internal and external customer requests accurately and in
a timely manner.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
Education and/or Experience
High school degree or equivalent required; Six months to one year
related experience in Lending support recommended. Basic knowledge of
accounting and balancing principles required.
Knowledge, Skills and Abilities
Requires ability to communicate effectively and clearly (both written
and verbally); Ability to read, write and comprehend simple
instructions, short correspondence, and memos.
Requires ability to perform basic mathematical calculations; add,
subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. Must also possess the ability
to compute rate, ratio, and percent and to draw and interpret bar graphs.
Requires ability to use good judgment in making routine and complex
decisions; Must be goal oriented and able to achieve individual goals
as well as work as a team player to achieve departmental and/or Bank
goals; Flexibility is necessary with the ability to adapt in an ever
To perform this job successfully, an individual must be proficient in
all Microsoft Office programs, with an ability to quickly learn other
bank related programs
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
ADA Disclaimer: In developing this job description care was taken to
include all competencies needed to successfully perform in this
position. However, for American with Disabilities Act (ADA) purposes,
the essential functions of the job may or may not have been described
for purposes of ADA reasonable accommodation. All reasonable
accommodation requests will be reviewed and evaluated on a
Illinois National Bank is committed to Equal Employment Opportunity
with respect to recruitment, hiring, training, promotion, and other
terms and conditions of employment. It is INB's policy to afford equal
opportunity to all employees and applicants for employment without
regard to race, creed, color, sex, sexual orientation, age, marital
status, national origin, disability, religion, veteran status, or any
other basis prohibited by law. The EEO Law poster is available here: