Loan Servicing Specialist

  • Job Tracking ID: 512340-737985
  • Job Location: Springfield, IL
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: July 23, 2020
  • Years of Experience: Less Than 1 Year
  • Starting Date: ASAP
  • FLSA Status: Non-Exempt

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Job Description:


Primarily responsible for solving and alleviating potential problems for all loan related accounts (including commercial and consumer).  This position requires a knowledge of loan servicing processes and procedures, interest calculation methods, and the core system, CSI NuPoint.


Experience and Skills:


Essential Duties and Responsibilities include the following although other duties may be assigned that are reasonably within the scope of the position.




Verifies the data input into the loan system regarding new loans, file maintenance, rates, transfer activity and billing.


Accurately board loans to the core banking system and verify accuracy of loan documents.


Completes verification, maintenance, research and balancing requests pertaining to loan account products in a timely manner.


Reconciles various deposit, general ledger, and loan accounts related to general servicing functions such as escrows, secondary market loan activity, and other loan related functions.


Researches to determine reason for non posted items i.e., incorrect clearing in the amount/account/serial number; may require review of the item to determine what needs to be corrected to close item. 


Understands and stays abreast of regulatory changes. Works with teammates and manager to maintain a current working knowledge of the functions within the department.


Assists with special projects.  The ability to do this will require learning to run (and eventually write) ad hoc reporting using CSI IQ to mine data from the core banking software.


Dissects how a particular process works and recommending any changes to make the process more efficient and effective.


Must be able to manually calculate and confirm interest calculations using various methods for the purpose of correcting errors within the core system.


Responds to internal and external customer requests accurately and in a timely manner.




Supervisory Responsibilities


This job has no supervisory responsibilities.






To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




Education and/or Experience


High school degree or equivalent required; Six months to one year related experience in Lending support recommended.  Basic knowledge of accounting and balancing principles required.


Knowledge, Skills and Abilities                            


Requires ability to communicate effectively and clearly (both written and verbally); Ability to read, write and comprehend simple instructions, short correspondence, and memos. 




Mathematical Skills    


Requires ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must also possess the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.




Reasoning Ability   


Requires ability to use good judgment in making routine and complex decisions; Must be goal oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever changing environment.




Computer Skills                                               


To perform this job successfully, an individual must be proficient in all Microsoft Office programs, with an ability to quickly learn other bank related programs




Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Illinois National Bank is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here: