Mortgage/Head of Sales

  • Job Tracking ID: 512340-742604
  • Job Location: Springfield, IL
  • Job Level: Mid Career (2+ years)
  • Level of Education: BA/BS
  • Job Type: Full-Time/Regular
  • Date Updated: September 18, 2020
  • Years of Experience: 7 - 10 Years
  • Starting Date: ASAP
  • FLSA Status: Non-Exempt

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Job Description:

At INB, a career is more than a job… it represents our active commitment to serve businesses in our local community. We continually invest in our employees and in new technologies so that we can provide the most effective, efficient solutions at a reasonable cost.

Are you looking for a career that is challenging, rewarding and a great work environment? If so, we may be looking for you! INB has the following opening:


Mortgage/Head of Sales



The Head of Sales for the INB Mortgage business will lead a team of Mortgage Loan Originators to meet and exceed production, quality, profitability and customer satisfaction/experience objectives.


Candidates must have the ability to exercise good judgement while being responsive to an ever-changing, unpredictable set of circumstances including market movement, volume levels, loan characteristics, and secondary market requirements. This position is fast-paced, deadline driven, and requires exceptional attention to detail.


Essential Duties and Responibilties include the following. Other duties may be assigned.


  • Manage, develop, and motivate a team of 10 – 15 Mortgage Loan Originators, who today are located in Springfield, Peoria, Champaign, and Bloomington; the sales team also has several loan officer assistants.

  • Manage team to achieve production objectives, productivity goals, quality and compliance requirements, profitability targets, and customer service/experience expectations.

  • Provide assistance with structuring a loan when needed.

  • Help facilitate improvements to INB’s Loan Origination System (Encompass LOS) that enhance, simplify, and streamline the user (MLO) and customer experience.

  • Sales head will not produce loans…but acceptable in certain, limited circumstances.

  • Facilitate and manage marketing support, use of CRM tools (Unify and MBS Highway), lead-gen (Zillow, CINC, etc.), and social media.

  • Be visible in the various markets with the lenders…and with INB bank team, referral partners, and community organizations.

  • Recruit, hire, and train.

  • Coach, motivate, and support sales team.

  • Develop strong relationship with Mortgage Operations and Secondary teams and facilitate any issues to ensure a mutually-satisfactory resolution.

  • Develop strong relationship with INB Marketing team to help promote INB brand and mortgage business.

  • Develop strong relationship with INB Compliance team to ensure disclosures, denials, HMDA, etc. compliance.

  • Maintain working knowledge of federal, state and local governments’, Fannie/Freddie/USDA/FHA/VA, and private investors’ policies and guidelines.

  • Maintain strong familiarity with current trends in the real estate and mortgage banking industries as well as INB’s operating policies and procedures.


Experience and Skills:

Supervisory Responsibilities


There are supervisory responsibilities in this job.




To perform the job successfully, an individual should demonstrate the following competencies:


Required experience, knowledge, and skills:


  • Four-year, bachelor’s/undergraduate degree.

  • 7 or more years of mortgage sales experience.

  • Knowledge and understanding of mortgage loans, programs, and pricing processes and procedures.

  • Proficiency with Microsoft Excel and Word applications.

  • Good customer service skills and ability to work well with others – internal partners and external relationships.

  • Analytical and math proficiency required.

  • Ability to work in a fast-paced and deadline-driven environment.

  • Exceptional attention to detail necessary.




Previous experience, knowledge, and skills preferred:


  • Encompass loan origination system / Encompass LOS.

  • Encompass Product and Pricing Service / EPPS.

  • Optimal Blue or other pricing engine application.

  • Unify and MBS Highway (CRM tools).






This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and INB policies and procedures. As part of this registration process, you must be fingerprinted unless you have fingerprints are on file with NMLS Registry that are less than 3 years old.




Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee must occasionally lift and/or move up to 25 pounds.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Illinois National Bank is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here: