Essential Duties and Responsibilities include the following. Other
duties may be assigned that are reasonably within the scope of the position.
- Responsible for greeting allbank customers, as they enter the
branch, in a courteous and professional manner.
- Operates a teller window to process a variety of transactions
within established guidelines, such as processing individual and
commercial deposits, savings and checking transactions, cash
advances, loan payments, charge card payments and other transactions.
- Performs various customer service activities, such as preparing
money orders, cashier’s and traveler’s checks, accepting
applications for U.S. Bonds, automobile license plate/renewal
stickers, process commercial deposits, and sell coin and currency
orders for commercial customers.
- Enters customers' transactions into computer to record
transactions, and issues computer generated receipts.
- Assist customers with questions regarding their accounts; Places
holds on accounts for uncollected funds.
- Orders daily supply of cash, and counts incoming cash; Balances
currency, coin, and checks in cash drawer and compares totaled
amounts with data displayed on computer screen.
- Removes deposits from, and counts and balances cash in,
automated teller machines and night depository.
- Participates in maintaining good customer relations by giving
courteous, efficient service and developing new business by
acquainting non-customers with bank services and presenting
current customers with additional services; Identifies and
responds to these cross-sale opportunities by referring customers
to the appropriate bank personnel.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Education and/or Experience
High school degree or equivalent required; Six months to one year
related experience and/or training required in area of cash handling
or customer service.
Knowledge, Skills and Abilities
Requires ability to communicate effectively and clearly (both
written and verbally); Ability to read, write and comprehend simple
instructions, short correspondence, and memos.
Mathematical Skills
Requires ability to perform basic mathematical calculations; add,
subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate,
ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Requires ability to use good judgment in making routine and complex
decisions; Must have excellent customer service skills with the
ability to sell products and Services; Ability to accurately handle
large sums of cash; Must be goal oriented and able to achieve
individual goals as well as work as a team player to achieve
departmental and/or Bank goals; Flexibility is necessary with the
ability to adapt in an ever changing environment.
Computer Skills
To perform this job successfully, an individual must be proficient
in all Microsoft Office programs, with an ability to quickly learn
other bank related programs
Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
The employee is required to regularly lift and/or move up to 10
pounds, frequently lift and/or move up to 25 pounds, and
occasionally lift and/or move up to 50 pounds.
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all
responsibilities, duties, skills, or working conditions.
ADA Disclaimer: In developing this job description care was taken
to include all competencies needed to successfully perform in this
position. However, for American with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.
Illinois National Bank is committed to Equal Employment Opportunity
with respect to recruitment, hiring, training, promotion, and other
terms and conditions of employment. It is INB's policy to afford
equal opportunity to all employees and applicants for employment
without regard to race, creed, color, sex, sexual orientation, age,
marital status, national origin, disability, religion, veteran
status, or any other basis prohibited by law. The EEO Law poster is
available here:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf