Interactive Video Teller (ITM)

  • Job Tracking ID: 877035
  • Job Location: Springfield, IL
  • Job Level: Entry Level
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: July 12, 2024
  • Years of Experience: Less Than 1 Year
  • Starting Date: ASAP
  • FLSA Status: Non-Exempt



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Job Description:

About Us:

At INB, we are redefining banking for the digital age, and we're looking for an exceptional individual to become the face of our institution through our Interactive Video Teller service. As an Interactive Video Teller, you'll be at the forefront of delivering unparalleled customer service and revolutionizing the way our customers experience banking.

Position Overview:

As an Interactive Video Teller, you will serve as the virtual gateway to INB for our valued customers. You'll engage with them through our cutting-edge Interactive Video Teller technology, providing a personalized and seamless banking experience.

Experience and Skills:

Key Responsibilities:

  1. Exceptional Customer Service: Our customers are at the heart of everything we do. You’ll provide world class service by greeting customers with a smile and warm tone. You'll embody the essence of exceptional customer service, ensuring each interaction is memorable and positively impactful.
  2. Transaction Processing: Execute various banking transactions promptly and accurately, including deposits, withdrawals, transfers, and more. Your efficiency will define our customers' banking experience.
  3. Product and Service Guidance: Identify customer needs and proactively recommend banking products and services that align with their financial goals. Your knowledge and expertise will empower our customers to make informed decisions.
  4. Problem Solving: Act as a troubleshooter by resolving customer inquiries, addressing concerns, and solving problems with poise and professionalism.
  5. Clear and Articulate Communication: Your well-spoken and articulate communication style will be key in building trust and rapport with our customers. You'll be the voice and face of our bank.
  6. Technology Proficiency: Become a master of our Interactive Video Teller technology, ensuring seamless video interactions and trouble-free transactions.

Qualifications:

  1. Excellent Video Presence: Your video presence should exude confidence and professionalism. Exceptional Communication Skills: Be articulate, with the ability to convey complex information clearly and concisely.
  2. Customer-Centric Approach: A passion for delivering top-notch customer service is non-negotiable.
  3. Banking Knowledge: Familiarity with banking products and services is a plus, but we'll provide comprehensive training.
  4. Problem-Solving Skills: The ability to think on your feet and provide effective solutions is essential.
  5. Tech-Savvy: Comfort with technology and a willingness to learn and adapt to new systems.

Why Join Us:

  1. Innovative Environment: Be part of a forward-thinking team that's shaping the future of banking.
  2. Career Growth: We invest in our employees' development, offering opportunities for career advancement.
  3. Competitive Compensation: Enjoy a competitive salary and benefits package.
  4. Community Impact: Contribute to our mission of empowering individuals and businesses in our community.

Join INB as an Interactive Video Teller and help us redefine banking through technology, exceptional service, and a commitment to our customers' financial success.

Apply now and be the face of banking's future!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf