About Us:
At INB, we are redefining banking for the digital age, and we're
looking for an exceptional individual to become the face of our
institution through our Interactive Video Teller service. As an
Interactive Video Teller, you'll be at the forefront of delivering
unparalleled customer service and revolutionizing the way our
customers experience banking.
Position Overview:
As an Interactive Video Teller, you will serve as the virtual gateway
to INB for our valued customers. You'll engage with them through our
cutting-edge Interactive Video Teller technology, providing a
personalized and seamless banking experience.
Key Responsibilities:
- Exceptional Customer Service: Our customers are at the heart of
everything we do. You’ll provide world class service by greeting
customers with a smile and warm tone. You'll embody the essence of
exceptional customer service, ensuring each interaction is memorable
and positively impactful.
- Transaction Processing: Execute various banking transactions
promptly and accurately, including deposits, withdrawals, transfers,
and more. Your efficiency will define our customers' banking experience.
- Product and Service Guidance: Identify customer needs and
proactively recommend banking products and services that align with
their financial goals. Your knowledge and expertise will empower our
customers to make informed decisions.
- Problem Solving: Act as a troubleshooter by resolving customer
inquiries, addressing concerns, and solving problems with poise and professionalism.
- Clear and Articulate Communication: Your well-spoken and
articulate communication style will be key in building trust and
rapport with our customers. You'll be the voice and face of our bank.
- Technology Proficiency: Become a master of our Interactive Video
Teller technology, ensuring seamless video interactions and
trouble-free transactions.
Qualifications:
- Excellent Video Presence: Your video presence should exude
confidence and professionalism. Exceptional Communication Skills: Be
articulate, with the ability to convey complex information clearly
and concisely.
- Customer-Centric Approach: A passion for delivering top-notch
customer service is non-negotiable.
- Banking Knowledge: Familiarity with banking products and services
is a plus, but we'll provide comprehensive training.
- Problem-Solving Skills: The ability to think on your feet and
provide effective solutions is essential.
- Tech-Savvy: Comfort with technology and a willingness to learn and
adapt to new systems.
Why Join Us:
- Innovative Environment: Be part of a forward-thinking team that's
shaping the future of banking.
- Career Growth: We invest in our employees' development, offering
opportunities for career advancement.
- Competitive Compensation: Enjoy a competitive salary and benefits package.
- Community Impact: Contribute to our mission of empowering
individuals and businesses in our community.
Join INB as an Interactive Video Teller and help us redefine banking
through technology, exceptional service, and a commitment to our
customers' financial success.
Apply now and be the face of banking's future!
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all
responsibilities, duties, skills, or working conditions.
ADA Disclaimer: In developing this job description care was taken to
include all competencies needed to successfully perform in this
position. However, for American with Disabilities Act (ADA) purposes,
the essential functions of the job may or may not have been described
for purposes of ADA reasonable accommodation. All reasonable
accommodation requests will be reviewed and evaluated on a
case-by-case basis.
INB, N.A. is committed to Equal Employment Opportunity with respect
to recruitment, hiring, training, promotion, and other terms and
conditions of employment. It is INB's policy to afford equal
opportunity to all employees and applicants for employment without
regard to race, creed, color, sex, sexual orientation, age, marital
status, national origin, disability, religion, veteran status, or any
other basis prohibited by law. The EEO Law poster is available here:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf