Include the following: (Other duties may be assigned that are
reasonably within the scope of the position)
Responsible for greeting all bank customers, as they enter
the branch, in a courteous and professional manner.
Operates a teller window to process a variety of
transactions within established guidelines, such as processing
individual and commercial deposits, savings and checking
transactions, cash advances, loan payments, charge card payments
and other transactions.
Performs various customer service activities, such as
preparing money orders, cashier’s and traveler’s checks,
accepting applications for U.S. Bonds, automobile license
plate/renewal stickers, process commercial deposits, and sell
coin and currency orders for commercial customers.
Enters customers' transactions into computer to record
transactions, and issues computer generated receipts.
Assist customers with questions regarding their accounts:
Places holds on accounts for uncollected funds.
Orders daily supply of cash, and counts incoming cash;
Balances currency, coin, and checks in cash drawer and compares
totaled amounts with data displayed on computer screen.
Removes deposits from, and counts and balances cash in,
automated teller machines and night depository.
Participates in maintaining good customer relations by
giving courteous, efficient service and developing new business
by acquainting non-customers with bank services and presenting
current customers with additional services; Identifies and
responds to these cross-sale opportunities by referring
customers to the appropriate bank personnel.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Education and/or Experience
High school degree or equivalent required; Six months to one
year related experience and/or training required in area of cash
handling or customer service.
Knowledge, Skills and Abilities
Requires ability to communicate effectively and clearly (both
written and verbally): Ability to read, write and comprehend
simple instructions, short correspondence, and memos.
Requires ability to perform basic mathematical calculations:
add, subtract, multiply, and divide in all units of measure, using
whole numbers, common fractions, and decimals. Ability to compute
rate, ratio, and percent and to draw and interpret bar graphs.
Requires ability to use good judgment in making routine and
complex decisions; Must have excellent customer service skills
with the ability to sell products and Services: Ability to
accurately handle large sums of cash; Must be goal oriented and
able to achieve individual goals as well as work as a team player
to achieve departmental and/or Bank goals; Flexibility is
necessary with the ability to adapt in an ever changing environment.
To perform this job successfully, an individual must be
proficient in all Microsoft Office programs, with an ability to
quickly learn other bank related programs
The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
The employee is required to regularly lift and/or move up to
10 pounds, frequently lift and/or move up to 25 pounds, and
occasionally lift and/or move up to 50 pounds.
The above statements are intended to describe the general
nature and level of work being performed by people assigned to
this job. They are not intended to be an exhaustive list of
all responsibilities, duties, skills, or working conditions.
ADA Disclaimer: In developing this job description care was
taken to include all competencies needed to successfully perform
in this position. However, for American with Disabilities Act
(ADA) purposes, the essential functions of the job may or may not
have been described for purposes of ADA reasonable accommodation.
All reasonable accommodation requests will be reviewed and
evaluated on a case-by-case basis.
Illinois National Bank is committed to Equal Employment
Opportunity with respect to recruitment, hiring, training,
promotion, and other terms and conditions of employment. It is
INB's policy to afford equal opportunity to all employees and
applicants for employment without regard to race, creed, color,
sex, sexual orientation, age, marital status, national origin,
disability, religion, veteran status, or any other basis
prohibited by law. The EEO Law poster is available here: